Privacy Policy

1. What Personal Information We Collect

The types of personal information we may collect include:

• Contact details: Name, email address, phone number, and postal address
• Business information: RTO name, registration number, position/role, and business contact details
• Payment information: Bank account or credit card details for processing payments
• Communication records: Records of correspondence with us, including emails and phone calls
• Website usage data: IP address, browser type, pages visited, and cookies (see our Cookie Policy for more details)
• Professional information: Qualifications, industry experience, and training history

2. How We Collect Personal Information

We collect personal information through various means, including:

• When you contact us via phone, email, or our website
• When you subscribe to our newsletter or mailing list
• When you register for our services, events, or webinars
• When you enter into a contract or agreement with us
• When you interact with our website and digital platforms
• From publicly available sources relevant to our business relationship
• From third parties where you have consented to such disclosure

3. Why We Collect Personal Information

We collect and use your personal information to:

• Provide our consulting, coaching, and training services
• Process payments and manage your account
• Communicate with you about our services and your inquiries
• Send you relevant updates, newsletters, and marketing communications
• Improve our services and develop new offerings
• Comply with legal and regulatory requirements
• Protect our legitimate business interests
• Manage and administer our relationship with you

4. Disclosure of Personal Information

We may disclose your personal information to:

• Service providers: Third-party service providers who assist us in operating our business, including IT services, payment processors, and marketing platforms
• Professional advisers: Lawyers, accountants, and auditors as required
• Regulatory bodies: Government agencies and regulators where required by law
• Business partners: Where you have consented to such sharing

We do not sell or rent your personal information to third parties for marketing purposes.

5. Security of Personal Information

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. These measures include:

• Secure storage of electronic and physical records
• Access controls limiting who can view personal information
• Encryption of data transmitted through our website
• Regular security assessments and updates
• Staff training on privacy and data protection

6. Access and Correction

You have the right to request access to the personal information we hold about you and to request corrections if you believe it is inaccurate, incomplete, or out of date.

To make a request, please contact us using the details below. We will:

• Respond to your request within a reasonable timeframe
• Verify your identity before providing access
• Provide access free of charge in most circumstances (a reasonable fee may apply for complex requests)
• Advise you if we cannot grant access and provide reasons

7. Direct Marketing

We may use your personal information to send you marketing communications about our services, events, and resources that we believe may be of interest to you. You can opt-out of receiving marketing communications at any time by:

• Clicking the "unsubscribe" link in our emails
• Contacting us directly to update your preferences

We will process your opt-out request promptly and free of charge.

8. Overseas Disclosure

Some of our service providers may be located overseas, including in the United States and other countries. Where we disclose personal information to overseas recipients, we take reasonable steps to ensure they handle your information in accordance with Australian privacy laws.

9. Cookies and Website Analytics

Our website uses cookies and similar technologies to improve your browsing experience and analyse website traffic. For detailed information about the cookies we use and how to manage your preferences, please refer to our Cookie Policy.

Google Ads conversion measurement

If you accept marketing cookies, we use Google Ads to measure whether our ads lead to confirmed outcomes and to help Google show our ads to people more likely to find them useful. When you complete one of the following, your browser tells Google it happened:

• Confirmed Clarity Call booking: that a booking was made. No booking details are sent.
• Paid event registration: that a payment was confirmed, the amount paid, and an order reference used so the purchase is counted only once.

We do not send your name, email address, phone number or form answers to Google for this purpose. Google may combine these signals with information about your interaction with our ads, using its own cookies. Nothing is sent if you decline or have not accepted marketing cookies, and outcomes blocked at the time are not sent later. Accepting analytics cookies alone does not enable this measurement.

We record your cookie choice and when you made it in your browser. You can change or withdraw your choice at any time by opening cookie settings; withdrawal applies from that point onwards. To learn how Google uses information from sites that use its services, see Google's business data and privacy information.

10. Retention of Personal Information

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. When personal information is no longer required, we will securely destroy or de-identify it.

11. Complaints

If you believe we have breached your privacy or wish to make a complaint, please contact us using the details below. We will:

• Acknowledge your complaint within 7 days
• Investigate the matter thoroughly
• Provide a response within 30 days

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the updated policy on our website with a new effective date.

Last updated: October 2026