Season 5 · Episode 4
Understanding VET Student Support – What's Changing? with Lauren Boon-Hollows
Angela and Lauren break down the changes to VET Student Support Services under the Revised Standards. With Standards 2.3 and 2.4, student support now has its own Quality Area, significantly impacting how RTOs must provide and document services.
26 February 202537 min
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Show Notes
- The shift from Clause 1.7 to a dedicated Quality Area for student support
- The impact on RTOs delivering online and RPL courses
- Ensuring reasonable access to trainers and assessors—what's required
- Tracking student progress and well-being throughout their training
- Leveraging technology and AI to enhance student support
- The role of mental health awareness in trainer and assessor responsibilities
- How to incorporate well-being units into training products
Key Takeaways
- Student support now has its own Quality Area, aligning with government funding and ESOS requirements
- Online and RPL RTOs will face major operational impacts on trainer-to-student ratios
- Reasonable access to trainers must be scheduled and documented in training calendars
- Good student management systems are essential to track support and maintain compliance
- Completion rates are directly linked to quality of student support from enrolment to graduation
Resources Mentioned
- Student Support Framework
- EduStream YouTube Channel
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