Student & Client Engagement

Overview
Govern engagement across the learner and client lifecycle, from enrolment to completion.
Student & Client Engagement is a live 8 Critical Drivers to RTO Success session for Australian RTO professionals. Govern engagement across the learner and client lifecycle, from enrolment to completion.
Work through the topic with practical examples, questions and discussion relevant to RTO operations. Identify how the learning applies to your organisation and the next action you can take. Bring your questions and an example from your work. Do not share personal learner information or confidential client records.
Wednesday 26 May 2027, 3:00–4:30 pm (Sydney time). Delivered live on Microsoft Teams. Presenter: Angela Connell-Richards.
Working program: diary and delivery readiness checks pending. Registration and joining links will be added after event setup and testing.
Recording, slides and workbook are included. Superhero members have recording access only while their membership remains active. Paid non-members receive one recording view. Prices include GST. Proposed prices are subject to approval; one-view technical enforcement still requires verification.
What you will learn
- Lifecycle ownership to map
- Early warning and intervention checks
- Client concentration risks to review
Facilitator
Angela Connell-Richards
View facilitator profile