AI for student support — without losing the human in the loop
Overview
Student support is increasingly an AI-augmented function in well-run RTOs. This session covers AI-assisted student enquiry handling, learning support triage, wellbeing flag detection, and reasonable adjustment plan drafting. Angela shows the systems she's set up to give students faster initial responses while ensuring every interaction with sensitive content (mental health, disclosures, complaints) is human-handled from the first signal. Critical for RTOs scaling student support capacity in 2026.
What you will learn
- AI-assisted enquiry handling and learning support triage
- How to detect wellbeing flags early without breaching duty of care
- A workflow for drafting reasonable adjustment plans, then reviewing them properly
- Where the human-in-the-loop line must sit — and why
Who should attend
- Student Support and Learning Support staff
- Trainers handling pastoral or wellbeing concerns
- Operations Managers overseeing student services
- Compliance Managers updating support and adjustment policies
Facilitator
Angela Connell-Richards
Angela Connell-Richards founded Vivacity Coaching & Consulting in 2009 and has spent more than 15 years helping RTOs turn the messy reality of compliance into systems that actually work. She facilitates four of the five Vivacity event series, holds a Master of Business, and is the author of The Governance Shift and 8 Critical Drivers to RTO Success. She does not facilitate from theory — every framework she shares has been used to solve a real problem for a real client.
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