Gemma Frith

    Gemma Frith

    Client Success Champion, Vivacity Coaching and Consulting

    Professional Overview

    Gemma Frith is a Client Success Champion at Vivacity Coaching and Consulting. She partners with registered training organisations across Australia to make compliance practical, manageable, and clearly aligned to the Standards for RTOs 2025.

    Gemma focuses on responsive client support, structured onboarding, and the coordination work that helps providers stay confident and audit-ready.

    Areas of Expertise

    Client relationship management
    Compliance support coordination
    Onboarding and account setup
    Member engagement and follow-up
    Audit-readiness assistance
    Practical implementation guidance

    Sector Experience

    Gemma supports RTOs through onboarding, ongoing compliance coordination, and audit preparation. Her work centres on building strong client relationships, anticipating questions, and ensuring providers receive timely, practical assistance.

    Leadership and Advocacy

    At Vivacity, Gemma works closely with consultants and compliance specialists to ensure clients receive joined-up support across the membership. Her contribution helps providers feel supported and informed throughout their compliance journey.

    Approach to Compliance

    Gemma's work is guided by core principles that prioritise practical outcomes.

    1

    Responsive, proactive support

    2

    Clear, consistent communication

    3

    Practical compliance application

    4

    Provider-first mindset

    Who Gemma Works With

    Compliance and quality teams
    CEOs and senior leadership
    Operational and administrative staff
    Providers preparing for audit or re-registration
    Trusted client partner
    Responsive support
    Strong team collaboration
    Provider-first mindset

    Work With Gemma Frith

    Book a Clarity Call to discuss your compliance support needs.

    Book a Clarity Call